Refund & Cancellation Policy
Effective Date: May 19, 2026
Palio Privato, operated by Top Five – AD, provides exclusive, high-ticket culinary and heritage experiences strictly tied to specific dates and events (such as the Palio di Siena). Because our experiences require extensive advance booking of private venues, bespoke culinary preparation, and strictly limited guest capacities, we enforce a strict cancellation policy.
1. The EU Right of Withdrawal Exemption
Under the European Union Consumer Rights Directive (Directive 2011/83/EU, Article 16(l)), the standard 14-day right of withdrawal does not apply to contracts for the provision of accommodation, transport of goods, catering, or services related to leisure activities if the contract provides for a specific date or period of performance.
By purchasing a Palio Privato experience, you acknowledge that you are booking a date-specific leisure and hospitality event, and therefore the standard 14-day EU cooling-off period does not apply. We operate exclusively under the specific cancellation timelines outlined below.
2. Cancellation & Partial Refund Policy
Once a payment is successfully processed via your private checkout link, funds are immediately allocated to securing your physical seat, private dining arrangements, and venue access. Therefore, we offer the following strict refund window:
Cancellations made at least one (1) month (30 days) prior to the event date: Guests are eligible for a 50% refund of the total purchase price.
Cancellations made less than one (1) month (30 days) prior to the event date: Due to the finalized nature of our third-party venue and culinary contracts, all payments become strictly non-refundable. No partial refunds or chargebacks will be accommodated for late cancellations, buyer’s remorse, scheduling conflicts, or personal travel delays.
How to Cancel: All cancellation requests must be submitted in writing to our concierge email (listed below). The timestamp of the email will determine your eligibility for the 50% refund window.
3. Transferability of Invitations
As an alternative to cancellation, a guest may request to transfer their invitation to another individual.
Transfer requests must be made in writing with a minimum of 30 days’ notice prior to the event date.
The proposed substitute guest must be submitted to Top Five – AD for vetting and approval. We reserve the right to deny the transfer if the proposed guest does not meet the standards of the Palio Privato experience.
4. Event Cancellation by Top Five – AD
In the highly unlikely event that Top Five – AD must cancel the private dining experience or access to the viewing venue due to internal operational failures, guests will receive a full 100% refund of their purchase price to their original payment method.
Please note: As outlined in our Terms of Service, we are not liable for refunds if the municipal Palio di Siena event itself is altered, delayed, or canceled by Italian government authorities (Force Majeure).
5. Contact
To submit a cancellation request, transfer an invitation, or inquire about your booking status, please contact our concierge desk:
Top Five – AD
BG206654432
1510 Sofia, zh.k. Hadzhi Dimitar, bl. 120, ent. B, apt. 29, Bulgaria
[email protected]